Last Updated: September 18, 2026

At Bekal Interior, we are committed to delivering high-quality furniture, customized products, and interior solutions designed according to your requirements. Since many of our products are made-to-order and customized specifically for each customer, we have specific guidelines regarding cancellations, returns, replacements, and refunds. By placing an order through our website, you agree to the terms outlined below.

Standard Products
Orders for standard, ready-to-ship products may be cancelled within 24 hours of placing the order, provided production or dispatch has not started.

Customized / Made-to-Order Products
Orders for customized furniture, wardrobes, modular kitchens, or other made-to-order products may be cancelled only before the design is finalized and production begins. Once the customer approves the final design, dimensions, materials, colours, finishes, hardware, or other specifications and production has started, the order generally cannot be cancelled or refunded, except where required by applicable law or where Bekal Interior agrees otherwise in writing.

Customized products are manufactured specifically according to the customer’s selected dimensions, design and configuration, materials, colours and finishes, hardware and accessories, storage requirements, and layout and specifications.

Therefore, customized or made-to-order products are not eligible for return or refund due to a change of mind, incorrect personal preference, or change in requirements after final approval. Customers are responsible for carefully reviewing and approving the final design, measurements, colour, finish, and specifications before production begins.

If your product arrives damaged or has a manufacturing defect, please notify Bekal Interior within 48 hours of delivery. To process your request, you may be required to provide the order number, photographs/videos of the product and packaging, a description of the issue, and photographs showing the complete product and damaged/defective area.

After inspection and verification, Bekal Interior may, at its discretion and depending on the nature of the issue, repair the product, replace the affected component, replace the product, or provide another appropriate resolution.

Minor variations in colour, grain, texture, or finish may occur due to natural materials, manufacturing processes, lighting, or differences between screens and actual products. Such variations may not be considered defects.

If you receive an item or component that differs from the approved order, or if any component is missing, please contact us within 48 hours of delivery. After verification, Bekal Interior will arrange for the appropriate replacement, correction, or completion as applicable.

Returns are accepted only for eligible standard, non-customized products, subject to the product-specific return conditions displayed on the website. Returned products must generally be unused, undamaged, in their original condition, packed appropriately, and accompanied by the original invoice/order details.

Customized, personalized, made-to-order, installed, or specially manufactured products are generally not eligible for return unless they are defective, damaged, incorrectly supplied, or otherwise covered by applicable law.

A refund may be issued where an eligible order is successfully cancelled before production/dispatch, a product is confirmed to be defective or damaged and Bekal Interior determines that a refund is the appropriate resolution, Bekal Interior is unable to fulfill an accepted order, or a refund is otherwise required under applicable law.

The final refund amount may exclude non-refundable charges, services already performed, customization costs, installation charges, transportation charges, or other applicable costs, where permitted by law and disclosed to the customer.

Once a refund is approved, it will generally be processed to the original payment method used for the order. The time taken for the amount to appear in the customer’s account may depend on the customer’s bank, card issuer, payment gateway, or other financial institution. Bekal Interior will initiate the approved refund within a reasonable processing period after the refund decision is confirmed.

For interior design, installation, measurement, consultation, site visits, and other professional services, cancellation and refund eligibility may depend on the stage at which the service has been performed. Any service that has already been completed, partially completed, or specifically undertaken for the customer may not be refundable to the extent permitted by applicable law. If materials have already been purchased, customized, manufactured, or ordered specifically for a project, the applicable amount may be deducted from any approved refund.

For customized furniture and interior projects, customers must provide accurate information and cooperate with site measurements and approvals where required. If incorrect measurements, inaccurate information, or changes requested by the customer result in additional manufacturing, material, transportation, or installation costs, such costs may be payable by the customer.

Before production of customized products begins, customers may be required to approve the final design, dimensions, materials, finishes, and other specifications. Once the final design is approved and production begins, changes may not be possible or may involve additional charges and revised timelines.

Delivery and installation timelines may vary depending on product type, customization, material availability, site conditions, location, and other factors. Delays caused by circumstances beyond Bekal Interior’s reasonable control, including transportation issues, supplier delays, natural events, government restrictions, or force majeure events, may not automatically qualify for cancellation or refund.

Where applicable and permitted by law, the above may not be refundable. Any such charges will be communicated to the customer where applicable.

To request a cancellation, return, replacement, or refund, please contact Bekal Interior with your Order Number, Customer Name, Registered Mobile Number, Registered Email Address, Reason for Request, and supporting photos/videos if applicable. Requests can be submitted through our official customer support/contact channels listed on the Bekal Interior website.

All refund, replacement, and return requests are subject to verification. Bekal Interior reserves the right to inspect the product, order details, photographs, delivery records, and production information before approving a request. Approval of a refund, return, or replacement will be communicated to the customer after review.

Bekal Interior may update or modify this Refund & Cancellation Policy from time to time. The latest version published on our website will apply to orders placed after the effective date of the updated policy.

For questions regarding cancellations, returns, replacements, or refunds, please contact Bekal Interior through the contact details provided on our website.

Furniture • Modular Kitchens • Wardrobes • Interior Solutions

Your Space. Your Style. Our Craft.